Concordia Publishing House Forum » Lutheran Service Builder » Problems with Lutheran Service Builder

Verify Annual Subscription Problem

(3 posts)
  • Started 3 years ago by RevnJeff
  • Latest reply from Ryan Markel
  • This topic is resolved

  1. RevnJeff
    Member

    I am having trouble with Builder. I am using version 1.8.5. Each and EVERY time I open the program, it asks me to verify subscription with CPH. That means I have to connect to the internet (via dial up), let it check and then continue. If for some reason, I close down the program, and reopen, I am forced to reverify. Then it tells me that in a month my subscription needs to be renewed.

    I thought we signed up for automatic renewal, so I can't understand why I have to verify every time I open the program.

    Pastor Jeff Shearier
    St. Mark Lutheran Church
    Rhinelander WI

    Posted 3 years ago #

  2. Ryan Markel
    Forum Administrator

    How long has this been happening?

    It's entirely possible that your subscription hasn't been renewed properly from the billing side and it sounds like Builder is acting like it's in your grace period.

    Posted 3 years ago #

  3. Ryan Markel
    Forum Administrator

    I left you an email with a question in response to your phone call earlier this afternoon; I'll wait for a response and see if we can't resolve this request.

    Posted 3 years ago #

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