Submit a Support Request

Don’t Be Shy. Email Us.

Before you contact Support via email, please make sure you’ve taken a glance at our frequently asked questions or searched our documentation. If you still have a lingering question or a concern, please use this form to write us and we will get back to you as soon as possible. We try to respond to the majority of email requests on the same business day. Requests sent outside of business hours are normally handled on the next business day.

Why are you contacting us?

Please summarize your problem/question in one simple sentence.

"I'm not sure how to…" or "Can Builder do…"; This is like the subject line of an e-mail.

OK, now give us the details of the problem:

Please be as specific as possible. If you think Builder is hitting a bug, please tell us the exact steps we can take to make the same thing happen for us. The sooner we can make it happen here, the sooner we can fix a potential problem.

What's your email address?

We need this information so we can get back to you properly.

What's your name?

We need this information so we know what to call you.